Refund policy

🌍 Return & Refund Policy – FrameCase

Thank you for shopping with FrameCase!
We aim to provide products you’ll love — but if something isn’t right, here’s how we handle returns and refunds.

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✅ 1. Return Period

You have 15 days from the date you receive your order to request a return.

To be eligible, items must be:

• Unused and in the same condition you received them.

• In their original packaging, with all tags and accessories.

• Accompanied by proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions.

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🚚 2. Return Shipping

• If the return is due to a defect or an error on our part, we’ll cover the return shipping cost or provide a free return label.

• For other reasons (such as change of mind), returns are not accepted.

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🛠 3. Damaged, Wrong, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll offer a replacement or a full refund — and shipping is on us.

Please include:

• A clear photo of the item and packaging

• Your order number and a brief explanation

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🧾 4. EU Right of Withdrawal (14 Days)

If your order ships to the European Union, you are entitled to a 14-day right of withdrawal under EU law.
You can cancel your order for any reason within 14 days of receiving it.
You’ll be refunded once the product is returned in unused condition.

Return shipping costs are your responsibility unless the product was damaged or incorrect.

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❌ 5. Items Not Eligible for Return

We do not accept returns on:

• Gift cards

• Final sale or clearance items

• Used products or items not in their original condition

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💳 6. Refunds

Once your return is received and inspected, we’ll notify you of approval.
Approved refunds are issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at theframecase@gmail.com.

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📬 7. How to Start a Return

Email us at theframecase@gmail.com with:

• Your full name and order number

• The reason for your return

• Photo evidence (if the item is defective or damaged)

We’ll guide you with the next steps and provide the return label or address.

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🔐 Summary Table

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📌 Legal Compliance

This policy complies with:

• EU Consumer Rights Directive

• UK Consumer Contracts Regulations (2013)

• US FTC and state-level return guidelines

• Canadian Consumer Protection Acts

• Australian Consumer Law (ACL)

• New Zealand Consumer Guarantees Act

For any concerns, feel free to contact us — we want you to shop with full confidence.