Refund Policy

At TheFrameCase, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations, and we are here to help. Please read our refund policy carefully to understand your options.

Returns within 30 Days

We accept returns within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Our Right to Reject a Refund

While we make every effort to accommodate returns, we reserve the right to reject a refund for any reason. This may include, but is not limited to, the following situations:

• The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• The item is returned after the 30-day return period.
• The item is a customized product that cannot be resold.
• The item is a final sale or clearance item.

How to Request a Refund

If you would like to request a refund, please contact our customer support team within 30 days of your purchase. You can reach us by email at support@theframecase.com or by phone at 1-800-123-4567. Please provide your order number and a detailed explanation of the reason for your refund request.

Refund Process

Once your refund request is received and approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any further questions or concerns about our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Note: This refund policy is subject to change without prior notice.

Last updated: May 22, 2024