Privacy Policy

Privacy Policy – FrameCase

Last updated: September 23, 2025

FrameCase operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a seamless shopping experience (the “Services”). FrameCase is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us. If any part of this Policy conflicts with our Terms of Service, this Privacy Policy governs the collection and processing of personal information.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect:

  • Contact details: name, billing and shipping address, phone number, and email address.

  • Payment information: credit or debit card details, payment method, transaction details, and payment confirmation.

  • Account information: username, password, preferences, and settings (if you create an account).

  • Order and transaction data: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: messages or inquiries you send us.

  • Device and usage data: IP address, browser type, operating system, and activity on our website (e.g., pages viewed, clicks).

2. Sources of Personal Information

We collect personal information:

  • Directly from you when you place an order, contact us, or create an account.

  • Automatically through cookies, analytics, and tracking technologies when you visit our website.

  • From third-party service providers, such as Shopify, for order fulfillment, analytics, and marketing.

  • From partners or affiliates that help us improve our store experience.

3. How We Use Your Information

We may use your personal information to:

  • Provide and improve the Services — process payments, ship orders, handle returns, and personalize your experience.

  • Communicate with you — provide updates, support, and respond to inquiries.

  • Marketing and advertising — send promotional offers (only with your consent) and show relevant ads.

  • Fraud prevention and security — verify identity, prevent fraud, and protect our website and customers.

  • Legal compliance — meet legal obligations or respond to lawful requests.

4. How We Disclose Personal Information

We may share personal information:

  • With Shopify (our e-commerce platform) to operate and improve our store.

  • With service providers for payment processing, shipping, analytics, or marketing support.

  • With business partners to deliver relevant advertising (if applicable and consented).

  • When required by law, such as to comply with court orders or legal processes.

  • During a business transfer (e.g., merger or acquisition).

We never sell your personal information.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide its services to us and to you.
To learn more about how Shopify handles your data, visit the Shopify Privacy Policy.
Depending on where you live, you can exercise privacy rights directly via the Shopify Privacy Portal.

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your shopping experience, analyze traffic, and display personalized offers.
You can manage cookies through your browser settings or by using cookie consent tools on our site.

7. Your Rights and Choices

Depending on your region (EU, UK, US, Canada, Australia, or New Zealand), you may have rights to:

  • Access or request a copy of your personal data.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent or opt out of marketing.

  • Object to processing or restrict certain uses of your information.

To exercise your rights, email us at theframecase@gmail.com. We may verify your identity before processing your request.

8. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions or maintain your account.

  • Comply with legal obligations.

  • Resolve disputes or enforce agreements.

When data is no longer needed, it is securely deleted or anonymized.

9. Security

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure. Please keep your account credentials confidential and contact us immediately if you suspect unauthorized access.

10. Children’s Privacy

Our Services are not directed toward individuals under the age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact theframecase@gmail.com and we will delete it.

11. International Data Transfers

Your information may be processed and stored outside your country, including in Canada and the United States.
For EU and UK users, transfers are protected under recognized safeguards such as the Standard Contractual Clauses or equivalent agreements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes.
The revised version will be posted on this page with the updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at:

📧 theframecase@gmail.com
🌍 FrameCase
(Address not publicly listed — please contact us by email for any legal or privacy inquiries.)